Help center

Common questions about accounts, the beta, and using Voxcess with assistive technology.

Getting started

How do I create an account?: Click 'Create an account' on the home page, enter your name, email and a password. You will receive a verification email. Click the link in that email to activate the account.
I did not receive the verification email.: Check your spam folder first. If it is not there, sign in and use the 'Resend verification email' button on the verification page.
How do I install a Voxcess app?: Download links are on the page for each app under Products. Once installed, open the app and choose 'Sign in with browser'. Your Voxcess account will be linked automatically.

What does it mean that the apps are in beta?: We are still actively building and refining the apps. Things may change between versions. You may run into rough edges. We rely on testers to tell us what works and what does not, so we can fix it before we call an app finished.
When will the apps leave beta?: There is no fixed date. An app leaves beta when we are confident it is solid for daily use with the assistive technology it is meant to support. We will announce changes on this site and inside the apps.
Will my data carry over after the beta?: Yes. Your account and the progress saved against it carry forward. You will not need to start from scratch.
Can I join the testers group for a specific app?: Some apps run an invite-only testers group. Write to support@voxcess.com with the app name and a few words about how you would use it, and we will add you if there is a place.

How do I sign in inside a Voxcess app?: Open the app, choose 'Sign in with browser', and a tab will open at voxcess.com. Sign in there and the app will pick up the session automatically.
I forgot my password.: Use the 'Forgot password' link on the sign-in page. We will email you a reset link.
I want to delete my account.: Open your account page and choose 'Delete account', or write to support@voxcess.com. Your data is removed once the deletion is confirmed.

Does Voxcess work with screen readers?: Yes. Every interaction is announced using standard ARIA roles and live regions. NVDA, JAWS, VoiceOver and TalkBack are all supported.
Can I use Voxcess without a mouse?: Every page on this website is fully keyboard navigable. The Voxcess apps are designed keyboard first as well.
I found an accessibility problem. Where do I report it?: Use the contact form and pick 'Accessibility issue' from the category list. We aim to reply within two business days.

Did not find what you needed? Write to support