Help & FAQ

Common questions about Voxcess. Cannot find your answer? Email support@voxcess.com.

Getting started

What is Voxcess?: Voxcess builds accessibility-first software for blind and low-vision users in India, focused on government exam preparation. Our products include Voxcess Typing Trainer (SSC / RRB / state typing tests) and Voxcess Apti (quantitative aptitude + reasoning).
Which screen readers do you support?: NVDA, JAWS, and Narrator on Windows. TalkBack on Android. Every product is tested with at least one screen reader before release.
Do I need to know how to use a computer to use Voxcess?: You should be comfortable using a screen reader and a keyboard. We do not require mouse use. Our typing trainer assumes you can type. Our aptitude trainer requires basic math literacy.
Is there a free trial?: We offer a 7-day free trial on all subscription plans. You add a payment method to start the trial, but no charge happens until day 8 — you can cancel any time during the trial with no charge.

How do I sign in?: Visit voxcess.com/sign-in and click "Sign in with Google". We use your Google account so you don't need to remember another password.
Can I sign in without a Google account?: Right now we only support Google sign-in. We're planning to add email/password sign-in soon.
What if I lose access to my Google account?: Email support@voxcess.com from a recovery email and we will help you regain access (after identity verification).
How do I delete my account?: Email privacy@voxcess.com from the email on your account. We delete account + practice data within 30 days.

How does billing work?: You pick a plan (monthly, 3-month, 6-month, 9-month, or annual). Payments are charged automatically at the start of each billing period via UPI, card, or bank account. Razorpay processes the payment.
How do I cancel my subscription?: Visit voxcess.com/account, find your subscription, and click Cancel. You keep access until the end of your current billing period — no refunds for unused time, but no further charges either.
Can I get a refund?: Yes — within 7 days of payment, full refund. After 7 days, no refunds (you keep access for the period you paid). See our refund policy for details.
Why is my payment failing?: Common reasons: insufficient balance, expired card, UPI app pin entered incorrectly, or bank-side decline. Check the email we sent — it will tell you exactly which step failed.

Which devices does Voxcess work on?: Windows desktop and Android phones today. iOS support is planned but not yet available.
Can I use one subscription on both Windows and Android?: Yes — one subscription covers one Windows device + one Android device, used by the same Google account. Industry standard.
Why does my browser warn "Unknown publisher" when installing?: Our installer is not yet code-signed (we're applying for a signing certificate). For now, you can safely click "More info" → "Run anyway" on the warning. Or download via the Microsoft Store (coming soon).

I found an accessibility issue — how do I report it?: This is the most important kind of feedback we receive. Email support@voxcess.com with: which screen, what action you tried, what assistive technology, and what happened versus what you expected. We aim to acknowledge within 2 business days.
How do I contact support?: Email support@voxcess.com or visit our contact page. We typically reply within 1 business day.
Where is your accessibility statement?: You can read it at voxcess.com/accessibility.

Email us at support@voxcess.com. We reply within 1 business day. For urgent issues mark the subject as "URGENT".