Help center

Common questions about accounts, the beta, and using Voxcess with assistive technology.

Getting started

How do I create an account?: Click 'Create an account' on the home page, enter your name, email and a password. You will receive a verification email. Click the link in that email to activate the account.
I did not receive the verification email.: Check your spam folder first. If it is not there, sign in and use the 'Resend verification email' button on the verification page.
How do I install a Voxcess app?: Download the installer from the app's page under Products and run it. Open the app and log in with your Voxcess email and password, or choose 'Log in with Google'. Tick 'Keep me signed in on this computer' if you do not want to sign in every time you open it.

What does it mean that the apps are in beta?: We are still actively building and refining the apps. Things may change between versions. You may run into rough edges. We rely on testers to tell us what works and what does not, so we can fix it before we call an app finished.
When will the apps leave beta?: There is no fixed date. An app leaves beta when we are confident it is solid for daily use with the assistive technology it is meant to support. We will announce changes on this site and inside the apps.
Will my data carry over after the beta?: Your account carries forward. Your practice history and progress are stored only on your own computer, never on our servers, so they carry forward too as long as they stay there. Keep a copy if you are changing computers. Our Privacy Policy explains why we keep it this way.
Who can use the apps during the beta?: Anyone with a Voxcess account. The Windows apps are in public beta: they work, but you may find rough edges, so please use them with care. Tell us about any bug, any feature you would like, or any suggestion, with Help, then Report a Bug inside the app, or through the contact form.

How do I sign in inside a Voxcess app?: Open the app and log in with your Voxcess email and password, or choose 'Log in with Google'. Tick 'Keep me signed in on this computer' if you do not want to sign in every time you open it. Use the same account you created on voxcess.com.
I forgot my password.: Use the 'Forgot password' link on the sign-in page. We will email you a reset link.
I want to delete my account.: Go to voxcess.com/account/delete and sign in, or in Voxcess Apti for Android open Account and choose Delete my account, or write to support@voxcess.com from the email address on your account. We delete the account and everything we hold about you within 30 days and email you when it is done.

Does Voxcess work with screen readers?: Yes. This website uses standard HTML and ARIA and is tested with NVDA and JAWS. The Windows apps speak through NVDA or JAWS, and the Android app works with TalkBack.
Can I use Voxcess without a mouse?: Every page on this website is fully keyboard navigable. The Voxcess apps are designed keyboard first as well.
I found an accessibility problem. Where do I report it?: Use the contact form and pick 'Accessibility issue' from the category list. We aim to reply within two business days.

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